Participating in OKX User Satisfaction Surveys and related campaigns means you agree to the following terms and conditions. These Terms are governed by the OKX entity with which you are registered as a customer, in accordance with the overarching OKX Terms of Service.
This document outlines the rules, eligibility criteria, and important disclaimers associated with these promotional activities. Please read it carefully before participating.
Promotion Period and Eligibility
Each specific survey or campaign will run for a defined Promotion Period. The exact start and end dates, along with all relevant times, will be clearly communicated in the official promotional materials for each event.
The reward, referred to as the "Gift," is offered to a limited number of eligible users. Typically, the first specified number of participants who complete the survey during the Promotion Period will qualify to receive the Gift. The exact number of winners and the nature of the Gift will be detailed in the communications for each individual promotion.
Regional Availability and Service Providers
Eligibility for these promotions can vary significantly based on your country or region of residence. OKX operates through several different legal entities worldwide, each serving specific jurisdictions.
- OKX Europe: Services for users in the European Economic Area are provided by OKCoin Europe LTD, a Malta-registered company licensed by the MFSA.
- OKX US: Services for users in approved U.S. states and territories are provided by OKCoin USA Inc., a federally registered money service business.
- OKX Australia: Services for Australian residents are provided by OKX Australia Pty Ltd and OKX Australia Financial Pty Ltd.
- OKX Bahamas: This entity services certain users in Mexico and institutional clients.
- OKX Dubai: Services for residents of the UAE are provided by OKX Middle East Fintech FZE, a company licensed by the Virtual Assets Regulatory Authority.
- OKX Brazil: Services for users in Brazil are provided by OKX Serviços Digitais Ltda.
- OKX Singapore: Services for users in Singapore are provided by OKX SG Pte. Ltd.
- Aux Cayes: This Seychelles-registered company services all other eligible users not covered by the entities above.
Users from certain countries or regions may be excluded from participation. Always refer to the official campaign communications and your specific Terms of Service for the most accurate eligibility information.
Important Disclaimers and Risks
It is crucial to understand that participating in these promotions and any subsequent activity involves significant risk.
- Not Financial Advice: The promotion and any content provided are not investment advice, a recommendation, or a solicitation to buy or sell any digital assets. It is not financial, accounting, legal, or tax advice.
- Asset Volatility: Crypto/digital assets, including stablecoins and NFTs, are highly volatile and involve a substantial risk of loss. Their value can fluctuate dramatically, and you could lose your entire investment.
- Gift Value Fluctuation: The value of any Gift received may change between the time it is awarded and the time you are able to withdraw it, due to market conditions.
- Professional Consultation: You should carefully consider your own financial situation and risk tolerance and consult with a professional advisor before engaging in any trading activity.
Participation Requirements
To be eligible for a survey reward, you must meet several key criteria:
- You must be an OKX user who has passed the platform's advanced identity verification process.
- The promotion is typically run on a first-come, first-served basis.
- There is usually a strict limit of one Gift per recipient.
- Sub-accounts are not eligible to participate or receive rewards.
- You are solely responsible for any taxes, fees, or other costs associated with accepting and using the Gift.
Reward Distribution and Platform Rights
If you successfully qualify for a Gift, distribution will occur within 21 days after the Promotion Period ends. All rewards are distributed directly to your OKX account.
OKX reserves several important rights regarding these promotions:
- The right to interpret these Terms and Conditions.
- The right to modify the terms or cancel the promotion at any time without prior notice.
- The right to exclude any participant from the promotion at its sole discretion.
For comprehensive details on trading fees, which vary by user tier, and other platform rules, always refer to the official OKX help center. 👉 View the complete fee schedule and tier details
Frequently Asked Questions
How do I know if I am eligible for a specific survey promotion?
Eligibility is primarily determined by your country of residence and the OKX entity that provides your services. Always check the official campaign announcement for the most accurate and detailed eligibility criteria, as they can vary for each promotion.
When will I receive my reward if I win?
Rewards, or Gifts, are typically distributed to winners' OKX accounts within 21 days after the promotional activity has officially concluded. You will not receive any additional notification beyond the credit appearing in your account.
Why is the value of my reward different from what was advertised?
The value of crypto rewards is subject to market volatility. The value advertised is accurate at the time of the promotion announcement but can fluctuate significantly before you receive it and are able to withdraw it.
Can I use a sub-account to participate in the survey?
No, sub-accounts are explicitly excluded from eligibility in these promotions. Only the main account holder is eligible to participate and potentially receive a reward.
Who is responsible for paying taxes on the reward?
The recipient is solely responsible for determining and fulfilling any tax obligations that arise from receiving a promotional reward. OKX does not provide tax advice and will not issue any tax documentation unless required by law.
What happens if OKX changes these terms?
OKX reserves the right to modify, suspend, or cancel promotions and their terms at any time. It is your responsibility to review the terms periodically for any changes.