The platform has established clear guidelines and standards for merchants to ensure a secure and efficient trading environment for all users. This article outlines the application process for becoming a verified merchant and the management rules that must be followed.
Application Process for Verified Merchants
Standard Verified Merchant
To qualify as a standard verified merchant, applicants must meet the following criteria:
- Completion of KYC Level 3 video verification.
- An order completion rate of 90% or higher.
- A minimum of 20 completed orders.
- A security deposit of 10,000 USDT in the funding account.
The platform will conduct additional verification for all applicants who meet these conditions. You can check your application status via SMS, email, or the official merchant application page.
👉 Begin your verified merchant application here
High-Volume Diamond Merchant
For those interested in becoming a high-volume diamond merchant, the requirements are more stringent:
- Completion of KYC Level 3 video verification.
- An order completion rate of 90% or higher.
- A minimum of 20 completed orders.
- Proof of having been a standard verified merchant for at least three months (page screenshot required).
- A security deposit of 100,000 USDT in the funding account.
- Personal working capital equivalent to no less than 3 million RMB.
New high-volume merchant accounts are subject to a one-month probationary period. Failure to meet the following考核 requirements will result in removal:
- A minimum fiat trading volume equivalent to 500 BTC over the past 30 days.
- Completion of at least 200 orders.
- No serious user complaints.
- Full cooperation with customer service in resolving order disputes; non-cooperation three or more times will lead to failure.
Merchant Management and Removal Policy
To maintain high-quality service and security, the platform enforces a strict removal policy. Merchants will be removed for violating any of the following rules:
- Order completion rate falls below 90%.
- Receiving even one complaint for non-real-name payment.
- Providing invalid payment account details and failing to cooperate with客服 to resolve the issue once.
- Platform has reasonable evidence of direct involvement or assistance in money laundering.
- Withdrawing funds directly to a third party or individual suspected of money laundering, as confirmed by risk control, without providing a reasonable explanation.
- Frequently trading at anomalous prices with individuals suspected of money laundering without verifying the purpose of the purchase or reporting to platform risk control.
- Knowingly accepting coins or funds from illegal sources on other platforms or groups and channeling them to other users on this platform.
- Causing a counterparty’s receipt account to be frozen due to payment and failing to cooperate in resolving the issue twice.
- Using a receipt account from another platform directly as a payment account on this platform, leading to user account freezes.
- Being confirmed by the platform to have assisted in or engaged in maliciously exploiting platform promotions for improper gain.
- Using secondary accounts or instructing others to create them to intentionally delay payments or card orders.
- Using programs or other methods to place orders for malicious underpricing.
- Having order placement behavior deemed abnormal three times (e.g., only enabling payment methods like PayPal that are not local to the merchant’s country, preventing user transactions).
- Providing false evidence to the platform during dispute resolution.
- Being verified by the platform to have engaged in malicious behavior on other OTC platforms.
- Disrespecting other users or platform staff with language (mockery, abuse) or other uncivilized behavior that, after劝阻, continues and damages the platform’s reputation.
- A buyer诱导 a seller into违规交易 for the purpose of extortion.
Frequently Asked Questions
Q: What is the main benefit of becoming a verified merchant?
A: Verified merchant status enhances your trustworthiness and visibility on the platform, potentially leading to more transaction opportunities with other users who prefer trading with certified partners.
Q: How long does the merchant application review process usually take?
A: The review time can vary. Applicants are advised to monitor their application status through the official portal, SMS, or email for updates from the platform’s verification team.
Q: Is the security deposit refundable if I decide to stop being a merchant?
A: Yes, the security deposit is typically held to ensure compliance with platform rules. Upon successful closure of your merchant account and resolution of all pending matters, the deposit can be withdrawn.
Q: What happens if my order completion rate temporarily dips below 90%?
A: The platform monitors performance continuously. A sustained dip below 90% triggers a review and could lead to removal. It’s crucial to maintain high service quality and resolve orders promptly.
Q: Can I appeal a merchant removal decision?
A: The platform has a process for merchants to appeal decisions. You would need to contact customer service and provide any relevant information to support your case for reconsideration.
Q: Where can I get help if I have more questions about the merchant process?
A: For detailed guidance and the most current information, the best course of action is to refer to the official platform resources. 👉 Explore more strategies for merchant success