Identity Verification, often referred to as Know Your Customer (KYC), is a critical security measure for modern financial platforms. It helps protect user accounts from fraudulent activities, unauthorized access, and financial crimes. Maintaining up-to-date verification details ensures you retain full access to account features while complying with evolving global regulations.
There are several common reasons why you might need to refresh your verification details:
- Your identification documents have expired
- You’ve legally changed your name or ID number
- Your nationality has changed
- You need to align with updated compliance or fiat currency channel requirements
- Translating your name into a system-recognizable format (e.g., from a local language to English)
Steps to Update Your Verification Information
The process for updating your identity details varies depending on your situation. Below are the general steps to follow.
Update via Email Notification
In certain cases, platforms may notify specific users via email to complete renewed verification. If you receive such a notification:
- Carefully follow the instructions provided in the email
- Complete the verification process within the specified deadline to avoid account restrictions
- Use the dedicated KYC reset entry available on your account’s verification page during this period
👉 Complete your identity verification update here
Contact Customer Support
If you need to update your information but don’t see a reset option, reach out to customer service. An agent can manually reset your verification, allowing you to resubmit your documents and complete the process.
Account Privileges During Re-verification
Resetting your identity verification temporarily reverts your account to an unverified status. Until you successfully complete the new verification, certain functions may be limited. This helps maintain security while the update is in progress.
Here’s what you can expect during this period:
Basic Account Functions
- Unaffected Services: Registration, login, security settings, account freeze or deletion, sub-account creation, referral rewards, and export features remain accessible
- Restricted Services: API creation and sub-account trading will be unavailable
Deposit Services
- All deposit methods—including crypto, fiat, third-party purchases, and card deposits—will be paused
- Red envelope claiming remains functional
Withdrawal Services
- Crypto withdrawals may be subject to reduced limits (e.g., up to 25,000 USDT equivalent)
- Fiat withdrawals, P2P sales, and card sell functions will be unavailable
- Red envelope sending may also have volume limits
Trading Services
- Spot Trading: Sell orders are allowed; buy orders are blocked
- Futures & Margin Trading: No new positions can be opened, but existing ones can be reduced or closed
- Earn Products: Redemption is available; new subscriptions or purchases are paused
- Other Services: Convert, perpetual trading, and new bot strategies will be unavailable
Frequently Asked Questions
Why is identity verification necessary?
Identity verification helps prevent fraud, money laundering, and illegal financial activities. It protects both users and the platform while ensuring compliance with international financial regulations.
How long does the re-verification process take?
Processing times can vary, but most updates are reviewed within a few business days. You’ll receive a notification once your documents are approved.
What documents are usually accepted?
Most platforms accept government-issued IDs, passports, or driver's licenses. Ensure documents are valid, clearly visible, and match your registered account name.
Can I still trade while my verification is pending?
Yes, but with limitations. You can usually close positions or sell assets, but opening new trades or depositing funds may be restricted until verification is complete.
What if my documents are in a non-Latin language?
You may need to submit a passport or an officially translated document in English to ensure the system can recognize your details accurately.
What happens if I don’t update my expired ID?
Your account may eventually be restricted to “withdrawal-only” mode, limiting your ability to trade, deposit, or access full platform features.
Staying proactive with your identity verification not only keeps your account secure but also ensures you enjoy seamless access to all platform services. If you’re in doubt about your verification status or need help, don’t hesitate to 👉 contact support for assistance.