To ensure the security of user accounts and the trading platform, identity verification is a mandatory process. This article outlines the typical timeframe and key details for completing this verification.
Under normal conditions, the automated system processes uploaded documents in approximately 30 seconds. However, if your submission requires a more detailed manual review, the process may take up to 24 hours.
Key Factors Influencing Verification Time
Providing clear and valid identification documents is the most critical step for a smooth verification. Submitting unclear, expired, or incorrect documents will significantly delay the process as your application will be flagged for manual review.
During periods of exceptionally high user activity or market volatility, a larger volume of verification requests is submitted. This can lead to increased processing times across the board, even for straightforward applications.
You will receive a confirmation notification via SMS or email once your verification is complete. If you have not received any confirmation after 24 hours, it is advisable to check your application status.
👉 Check your verification status here
Tips for a Swift Verification Process
- Submit High-Quality Documents: Ensure your government-issued ID (passport, driver's license) and any required selfies are clear, well-lit, and all corners are visible. Avoid glare and blur.
- Double-Check Information: Verify that the personal information you entered (name, date of birth, address) matches exactly what is stated on your submitted documents.
- Follow Guidelines: Adhere to all specific document requirements, such as accepted file formats (JPG, PNG, PDF) and maximum file sizes.
What Happens After Verification?
Once successfully verified, your account will typically have full access to the platform's services, including higher withdrawal limits and the ability to participate in various trading and financial products. The system automatically grants these permissions upon completion.
Frequently Asked Questions
Why is my verification taking longer than 24 hours?
If your verification is taking longer than a day, the most common reason is an issue with the submitted documents, such as them being blurry, expired, or containing information that doesn't match your profile. High traffic on the platform can also contribute to delays.
Can I speed up the verification process?
The process is largely automated and operates on a first-come, first-served basis. The best way to "speed it up" is to ensure your initial submission is flawless by providing clear, valid documents that meet all specified requirements.
What should I do if my verification is rejected?
If your application is rejected, you will usually receive an email stating the reason. Carefully review the feedback, correct the issue (e.g., retake a clearer photo, submit an unexpired ID), and resubmit your application.
Is my personal information safe during verification?
Reputable platforms employ robust encryption and security measures to protect user data throughout the verification process. Your documents and personal information are handled with strict confidentiality and are used solely for compliance and security purposes.
Do I need to verify my identity more than once?
Generally, a one-time verification is sufficient. However, you may be asked to reverify your identity if your account shows unusual activity, you update your personal information, or due to changes in regulatory requirements.