After registering through a friend's invitation or other specified promotional channels, you will be automatically enrolled in the New User Bonus Program and can unlock exciting rewards. This guide explains the key terms, how to participate, and important details you need to know to successfully claim your welcome rewards.
How to Participate and Claim Your Rewards
The process for claiming your new user bonus is straightforward and user-friendly.
- Once you have successfully opened your OKX account, you can discover the simple tasks you need to complete and the rewards you are eligible for within the Campaign Center.
- You must finish the required task within its specified validity period to qualify for the reward.
- All rewards must be claimed via the Campaign Center on the OKX website or directly through the OKX mobile application.
Important Program Rules and Considerations
Understanding the program's rules is crucial to ensuring you receive your bonus without any issues.
- Regional Variations: The specific rewards and required tasks for the new user bonus may differ based on your country of residence at the time of registration.
- Reward Expiry: Each reward, which may include various cryptocurrencies or discount vouchers, must be opened within 30 days of receiving it via the OKX app. Failure to do so will result in the reward expiring.
- Tracking Rewards: You can view the rewards you have earned through the New User Bonus Program under Tasks in the Campaign Center. Once claimed, your rewards will appear in your Rewards Center. Please note that after 180 days from your registration date, you will no longer be able to view the tasks and rewards associated with this specific new user program.
Specific Task Requirements
For tasks related to depositing cryptocurrency, please be aware of the following restrictions:
- Purchases or deposits made via internal transfers, red packets, other rewards, or purchases through P2P share orders will not be counted towards completing the task requirements.
Account Eligibility
- Sub-accounts are not eligible to participate in this program and cannot receive any rewards from it.
Market and Operational Disclaimers
Participating in any crypto-related program involves understanding certain inherent factors.
- Market Volatility: Please note that the value of rewards can change. Due to market fluctuations, the value of a reward at the time you are able to withdraw it may not be the same as when it was initially credited. Digital asset prices, including those of stablecoins, are highly volatile and can fluctuate at any moment, meaning the value of your assets can increase or decrease at any time. 👉 Explore more strategies for managing market volatility
- Fraudulent Activity: In cases of fraudulent behavior—such as fake registrations, buying or selling of accounts, or falsification of identity verification information—OKX will strictly review and monitor the situation. OKX reserves the right to cancel the eligibility and reward rights of the concerned users.
- Reward Distribution Delays: OKX may delay the distribution of rewards due to system issues or other special circumstances. If you have not received your rewards within 48 hours of completing a task, please contact customer service for assistance, and the team will actively follow up on the situation.
- Account Management: OKX reserves the right to suspend, freeze, and/or close user accounts and the assets within them in accordance with applicable laws or the OKX Terms of Service.
- Program Modifications: OKX retains the right to terminate the New User Bonus Program at any time and to interpret or modify these general terms and conditions at any time without prior notice.
- Regional Compliance: To comply with local regulations, please be aware that certain features of the platform or this program may not be available in your specific region.
Frequently Asked Questions
How do I find the tasks for the new user bonus?
After opening your OKX account, simply navigate to the Campaign Center either on the website or within the mobile app. All available tasks and their corresponding rewards will be clearly listed there for you to review.
Why can't I see the new user tasks in my account?
There are a few possible reasons. The program may not be available in your country of residence, you might be trying to access it from a sub-account, or more than 180 days may have passed since your initial registration, after which these tasks are no longer visible.
What happens if I don't claim my reward immediately?
You have a 30-day window to open and claim any reward received through the app. It is crucial to act within this period, as any unopened reward will expire and become unavailable after these 30 days.
What types of rewards can I expect?
Rewards typically include various cryptocurrencies or trading fee discount vouchers. The exact type and amount of reward can vary significantly depending on your geographic location and the current promotional campaign.
Are internal transfers valid for deposit tasks?
No, for tasks that require a cryptocurrency deposit, internal transfers between OKX accounts, red packets, other rewards, and P2P share order purchases are explicitly excluded and will not count towards completing the task.
Who should I contact if I have a problem with my reward?
If you experience a delay of more than 48 hours in receiving a reward after completing a task, or have any other issues, your first step should be to reach out to the OKX customer service team directly through the app or website for support.