To use your account as an individual trader, you must complete the advanced level of identity verification to meet the requirements of Know Your Customer (KYC) protocols. This process is essential to maintain the security of your account and assets.
Identity verification helps ensure a safe platform environment by preventing fraudulent transactions and other illegal activities. Once you successfully complete the verification, you can trade and carry out deposit and withdrawal operations without restrictions.
Getting Started on Web Version
Log in to your account on the platform and navigate to the verification section. You can find it by clicking on your profile icon and selecting Verification. On this page, locate the Individual Account option and choose Continue.
Opening the verification page
Getting Started via Mobile App
Open the OKX app, go to the User Center, and select Profile and Settings. Under Profile, choose Identity Verification.
Access the User Center by tapping the icon
Required Verification Information
Basic Details
- Country of residence
- Nationality
- Full name in local language (if applicable)
- Full name in English
- Date of birth
- Identity document number
- Type of identity document
- Residential address
Identity Documents
Acceptable documents include government-issued IDs, passports, and driver's licenses from eligible countries. Each document must meet the following criteria:- Must include full name, date of birth, issue date, and expiration date
- Screenshots are not accepted under any circumstances
- All text must be clearly readable, with a visible and unobstructed photo of you
- All corners of the document should be fully visible
- Must not be expired
Selfie Photo Requirements
Your selfie must adhere to these guidelines:- Your entire face must be positioned within the oval frame
- No obstructions such as masks, glasses, or hats
- Avoid flash reflections or glare that obscure facial features
Proof of Address (If Required)
Submitted documents must fulfill these conditions:- Must clearly show your current residential address
- Must be issued within the last 6 months for EEA users, or within the last 3 months for all other regions
Note: For additional tips on taking acceptable selfies and identity documents, please refer to the platform’s guidelines.
Once all your documents are ready, you can submit your verification request. The review process typically takes up to 24 hours, and you will be notified immediately once completed. If you have questions or need to update your information, you can use the automated chat support to contact the customer service team via the website or app.
Frequently Asked Questions
Why do I need to complete identity verification again?
We are legally obligated to periodically reconfirm the identity information of our users to comply with global financial regulations.
Why was my verification rejected?
Verification may be rejected for various reasons, all of which are based on our terms of service. Common issues include unclear document images, expired IDs, or mismatched information.
Do I need to submit a new identity document?
You may be asked to upload an updated version of your identity document if the submitted copy does not meet requirements or is expired.
Why was my account frozen?
Your account may be temporarily frozen if you do not complete identity verification within the allowed timeframe. However, you will still be able to withdraw your funds. Full account access will be restored once verification is successfully completed.
Can I withdraw funds or transfer cryptocurrencies when my account is frozen during re-verification?
Yes. You retain the ability to withdraw your assets even while the account is under verification review.
Note: For further assistance, you may 👉 contact customer support via live chat through the website or mobile application.