When depositing cryptocurrency from an external exchange or non-custodial wallet into your account, you will need a deposit address and sometimes a tag, memo, or comment, depending on the specific asset. This guide will show you exactly where to find this essential information for both the app and web platform.
What Is a Deposit Address and Memo Tag?
A deposit address is a unique string of characters that identifies your account for receiving a specific cryptocurrency. Some blockchain networks, like those used for XRP or XLM, require an additional identifier—often called a memo, tag, or comment. This extra piece of information ensures the funds are correctly credited to your account amidst thousands of others on the same shared address.
Using the correct address and memo is critical. If either is missing or incorrect, it could lead to a complete loss of funds.
How to Locate Your Deposit Details on the Mobile App
Follow these simple steps to find your deposit address and memo using the OKX mobile application:
- Open the OKX app and tap on the "Deposit Crypto" button.
- Select the specific cryptocurrency you wish to deposit.
- Choose the designated deposit network. It is vital you select the same network that the sender is using to withdraw.
- You will now see your unique Deposit Address and, if required, the Tag/Memo/Comment.
- For assets requiring a memo, you must read and accept a Deposit Reminder before the details are shown.
- You can tap "Copy" to copy both pieces of information or use "Share" to send them securely.
Locate your deposit address and memo tag on the OKX app's deposit page.
How to Locate Your Deposit Details on the Website
The process is very similar if you are using the OKX web platform:
- Log in to your account and navigate to Assets, then select Deposit.
- Choose the cryptocurrency you want to deposit from the list.
- Select the correct deposit network.
- Your Deposit Address and necessary Tag/Memo/Comment will be displayed.
- As with the app, you must acknowledge the Deposit Reminder for memo-required assets.
- Click "Copy" to copy the details for use on the withdrawing platform.
Find your deposit address and memo tag on the OKX website's deposit page.
Essential Tips for a Successful Deposit
Before you finalize your transaction, keep these critical safety checks in mind:
- Always Double-Check: Always copy and paste the deposit address and memo. Manually typing these long strings of characters greatly increases the risk of error.
- Network Matching is Mandatory: Ensure the withdrawal network on the sending platform exactly matches the deposit network you selected on OKX. Sending Bitcoin on the Bitcoin network to a Bitcoin deposit address on the Ethereum network will result in permanent loss.
- Memo When Required: Not all cryptocurrencies require a memo/tag. However, if one is displayed, you must provide it to the sender. Omitting a required memo is a common cause of lost funds.
- Start with a small test transaction. If you are depositing a large amount, sending a small test amount first is a wise practice to verify everything is working correctly.
For a seamless and secure deposit process every time, 👉 explore our detailed deposit guide.
Frequently Asked Questions
What happens if I send crypto without a memo?
If a memo is required and you omit it, the funds will likely be sent successfully but will not be credited to your account. Recovering these funds is often possible but requires you to contact support and may involve a lengthy recovery process and fees.
How do I know if my cryptocurrency needs a memo?
The need for a memo is determined by the cryptocurrency's network. When you select the asset to deposit on OKX, the interface will clearly show a field for a memo if it is required. If no field appears, only the deposit address is needed.
Can I use the same deposit address multiple times?
Yes, in most cases, you can reuse your deposit address for the same cryptocurrency. However, for enhanced privacy, some users prefer to generate a new address for each transaction, which is also supported for certain assets.
What should I do if my deposit hasn’t arrived?
First, check the transaction ID (TXID) on a blockchain explorer to confirm it was processed on the network. Then, verify that you used the correct address and memo and that the sending network matches the receiving network. If everything appears correct but your funds are not showing, contact customer support with the TXID.
Is there a fee for depositing crypto?
OKX does not charge a fee for receiving deposits. However, the sending platform or wallet will likely charge a network (gas) fee to process the transaction on the blockchain.
Are there minimum deposit amounts?
Yes, each cryptocurrency has a minimum deposit amount. This information is typically displayed on the deposit page before you finalize the transaction. Deposits below the minimum will not be credited to your account.