Cryptocurrency deposits are a fundamental process for any digital asset trader, yet they can sometimes present challenges. Understanding how deposits work, the common issues that may arise, and the steps to resolve them is crucial for a smooth trading experience. This guide provides a detailed overview of managing your crypto deposits effectively.
Which Cryptocurrencies Are Supported for Deposit?
You can find the list of cryptocurrencies available for deposit directly within your account's funding section. Click the Deposit button next to any asset to view the supported blockchain networks for that token and the number of confirmations required for the deposit to be credited.
Always ensure that the transaction hash (TXID) is verified and appears on the supported chain. Pay close attention to any notes regarding supported or unsupported transfer methods. Using an unsupported method may result in the loss of your assets.
Important Notes:
— Depositing a token not listed on the platform or using an unsupported blockchain can lead to permanent loss of funds.
— The supported tokens and blockchains are updated in real-time; always check the official status page for the latest information.
Is There a Minimum Deposit Amount?
Yes, each cryptocurrency has a minimum deposit amount, which varies depending on the token and the blockchain network used. You can find this information on the official deposit status page. Click the dropdown menu for the specific token you wish to deposit to see the minimum amount required for each supported chain.
Deposits that fall below the minimum amount will not be credited to your account and cannot be refunded.
How to Change Your Deposit Account Type
By default, deposits are sent to your Funding Account. However, you can change the destination to your Unified Trading Account. This can be done either on the deposit page itself or within your account settings.
Where Can I View My Deposit History?
You can review your entire deposit history by navigating to your Funding Account and clicking on the History tab, located in the top right corner of the website or app interface. This section provides a comprehensive record of all your transactions.
The Deposit Confirmation Email Arrived, but Funds Are Not Showing. Why?
If you have received a confirmation email but do not see the funds in your expected account, first check your Unified Trading Account. If you modified your deposit destination in the settings, the funds may have been sent there instead.
You can manage these destination settings on the deposit page or within your account configuration.
Is It Safe to Deposit and Hold Cryptocurrency on the Platform?
The platform employs industry-leading security measures to safeguard user assets. The vast majority of deposited funds are stored in multi-signature cold wallets, which are not connected to the internet and are therefore highly secure. Only a small fraction of assets are kept in hot wallets to facilitate immediate withdrawals.
User assets are completely segregated from the platform's operational funds. All withdrawal requests must pass through a strict, multi-step confirmation process. Security is the top priority.
To further enhance your account's security, it is highly recommended to enable all available protection features. 👉 Explore advanced security strategies to protect your assets
Can I Pre-Check the Risk Level of a Deposit or Withdrawal Address?
A risk-check feature for addresses is available, currently for VIP users. This tool can be accessed via a self-service bot or on the deposit page. Users can input a wallet address and select its blockchain type to receive a risk assessment.
However, please note that due to the potential for outdated blockchain data or evolving threats, the system's verification cannot be guaranteed to be 100% accurate.
Weekly Query Limits:
The number of risk checks a VIP user can perform per week depends on their VIP level, ranging from 4 queries for VIP 1 to 10 queries for the highest VIP tier. This limit resets every Sunday at 00:00 UTC.
Why Hasn't My Deposit Arrived Yet?
A deposit can be delayed for several reasons. The most common issues are:
- Pending Blockchain Confirmations: Different cryptocurrencies require a different number of blockchain confirmations before they are credited. You can find the specific confirmation requirements for a token on its deposit page.
- Invalid or Missing Tag/Memo: For tokens that require a Tag/Memo (like XRP, EOS, XYM, RUNE), this identifier is crucial. Each user shares the same deposit address for these tokens, and the unique Tag/Memo is what ensures your funds are credited to your specific account. An incorrect or missing Tag/Memo is a leading cause of missing deposits.
- Smart Contract Deposits: Sending funds via a smart contract is not supported for all tokens. For example, only ETH sent via smart contract after a specific block height is automatically credited. Deposits for other tokens made via smart contract are not supported and may require manual recovery.
- Unsupported Token or Blockchain: The platform only supports deposits for listed tokens on their standard blockchains. Depositing an unsupported token or using an unsupported chain can result in permanent loss, though the platform may attempt recovery for a fee.
If your deposit is missing, carefully review these points and submit a recovery request form if necessary.
Can I Create Multiple Deposit Addresses?
For certain blockchains like ERC-20, you can generate up to 20 unique deposit wallet addresses. These can be managed in your address book, where you can set custom names and choose a preferred address to display on the deposit page.
Please note that once a new wallet address is created, it cannot be deleted.
What Are Pending Assets?
"Pending Assets" refer to deposited funds that are waiting for confirmation on their specific blockchain. These assets are not yet available for trading or withdrawal and are subject to deposit limits.
The platform sets a daily deposit limit for each blockchain. Any deposit amount that exceeds this limit will be held as a pending asset. You can view these in the Pending Assets section of your Funding Account.
The limit for each chain refreshes daily at 00:00 UTC, at which point the equivalent amount of assets is unlocked and made available.
How to Check Daily Deposit Limits
The daily deposit limit for a specific token and chain is displayed in the Notes section of its deposit page.
What If My Pending Assets Are Several Times the Limit?
The maximum amount unlocked per day is the daily deposit limit. If your pending amount is multiples of the limit, it will be unlocked over several days. For instance, if the limit is 100,000 USDT and you have 300,000 USDT in pending assets, 100,000 USDT will be released each day for three days.
Can I Request an Early Unlock?
Currently, it is not possible to unlock funds before the daily refresh. You must wait for the limit to reset. After the refresh, you can withdraw any amount that was previously over the limit. The option to withdraw from Pending Assets is available both on the website and in the app.
What If My Deposit Is Flagged for "Abnormal Asset Source"?
If a deposit is flagged, it will appear in your Pending Assets with a specific status. Your required action depends on this status:
- Appeal Required: Click the Appeal button and complete the required verification process.
- Under Appeal: Please wait patiently for up to 2 days for the team to review your case. You will be notified of the result via email.
- Appeal Successful: Once successful, you can proceed to withdraw the assets from your funding page.
- Appeal Failed: Refer to the email notification for the final result. A further appeal is not supported.
How to Get notified When a Deposit Service Resumes
You can set up automatic alerts for when a suspended deposit service for a specific token and chain resumes. Simply go to the deposit page, select the token and chain, and click "Set Reminder."
Alternatively, you can visit the deposit/withdrawal status page, search for the token, and click the "Set Reminder" button next to its "Suspended" status.
Frequently Asked Questions
Q: What is the most common reason for a delayed deposit?
A: The most common reason is an incorrect or missing Tag/Memo for tokens that require one. Always double-check that you have included the correct Memo or Tag from your account when depositing these specific cryptocurrencies.
Q: Are my funds insured if the platform is hacked?
A: User funds are held in cold storage, greatly minimizing risk. Furthermore, user assets are kept separate from company funds. While no system can be 100% immune, the platform uses the highest security standards available to protect against such events.
Q: How long do blockchain confirmations usually take?
A: confirmation times vary significantly by network. Bitcoin can take from 10 minutes to over an hour, while Ethereum confirmations are often faster. During times of high network congestion, wait times can increase for any blockchain.
Q: Can I cancel a cryptocurrency deposit once it's been sent?
A: No, cryptocurrency transactions are irreversible once broadcast to the network. It is impossible to cancel or reverse a transaction after it has been confirmed.
Q: What should I do if I sent funds to the wrong address?
A: If you sent funds to an address not associated with the platform, the assets are likely lost permanently. If you sent funds to a correct platform address but for the wrong token or chain, you may submit a recovery request, but success is not guaranteed and a fee will apply.
Q: Where can I find more help if my issue isn't covered here?
A: For complex issues, especially those requiring manual review like missing Memos or unsupported deposits, you should formally contact support through the official asset recovery forms available on the website. 👉 Get immediate help with advanced deposit issues