Encountering a message that your ID is already registered on OKX can be frustrating. This situation typically occurs when you've previously verified an account or if someone else has used your identity details. Whatever the reason, it's essential to resolve it properly to regain access and secure your account.
This guide provides a clear, step-by-step process to identify the account linked to your ID and successfully migrate your new account. Following these instructions will help you restore your access while ensuring the security of your assets and personal information.
Step-by-Step Guide to Identify the Account Using Your ID
To begin the process, you need to locate which account is already associated with your identity documents. Here’s how you can do it:
- Open the OKX App and log in to your new account.
- Tap on the personal center icon in the top left corner of the homepage.
- Navigate to [Personal Details and Settings], then select [Personal Details].
- Go to [Identity Verification] and tap [Verify Now].
- Select your country, enter your full name and ID number, then tap [Submit].
If your ID is already in use, a notification will appear stating, "This document has been verified by another account." Tap [View Verified Account] and complete the facial recognition process. The app will then display the account that has already been registered with your ID.
If you recognize this account as your own, select [It Belongs to Me] to start the account migration process. If the account is unfamiliar and you believe someone else has used your ID, you should contact OKX support directly for assistance.
How to Migrate Your New Account to the Verified One
If you no longer have access to the original verified account, you will need to migrate your new account’s contact details to it. This process links your current email or phone number to the already-verified profile.
- From the verified account screen, tap [Verified Account Cannot Be Logged Into].
- Tap [Next] twice to reach the contact information migration page.
- Review and confirm the conditions, then tap [Continue].
Before starting the migration, it is crucial to safeguard your assets. Cancel any open orders and transfer all funds out of your new account to avoid potential losses.
To ensure security, you will be asked to provide additional verification. This may include uploading a photo of your ID card or recording a short video. Follow the on-screen prompts carefully. You will then need to enter an email verification code to confirm the transfer of your email or phone number, finalizing the migration.
If you can still access the original verified account, it is simpler to log in to it directly and update your security settings there instead of going through the migration process.
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Important Considerations Before You Migrate
Account migration is a serious process. Keep these critical points in mind to ensure a smooth transition and protect your digital assets:
- The new, unverified account you are migrating from will be permanently frozen once the process is complete. Double-check that you have withdrawn all assets from it beforehand.
- Once the migration is finished, the email address or phone number from your new account will replace the old contact information on the verified account. The original contact details will be disassociated.
- This process is designed for individuals reclaiming access to their own account. If you suspect fraudulent use of your ID, contacting support is the mandatory first step.
Frequently Asked Questions
What does "ID is already registered" mean on OKX?
This message indicates that the national identity number you entered during verification has already been used to authenticate another OKX account. This usually happens if you forgot about an old account or, in rare cases, if someone has misused your identity information.
What should I do if the account using my ID is not mine?
Do not proceed with migration. If the account displayed is unfamiliar, you must immediately contact OKX customer support. They will guide you through a secure process to report the issue and verify your identity to resolve the conflict.
Can I recover the assets in the old account after migration?
The migration process focuses on transferring your verification status and contact details. Assets remain in the wallet of the original verified account. Once you have successfully migrated and regained access to that account, you will be able to manage all assets held within it.
Why do I need to remove all funds from the new account?
The new account will be permanently frozen and become inaccessible after migration. Any assets left in it will be irretrievable. Withdrawing all funds beforehand is a critical safety measure to prevent total loss.
How long does the entire account migration process take?
The initial steps can be completed in a few minutes. However, the security verification and review by the system may take anywhere from a few hours to several business days, depending on the complexity and the need for manual checks by the support team.
Is my personal information safe during this process?
OKX uses robust encryption and security protocols to protect your data during submission. The information you provide for verification is handled securely and is necessary to prevent fraudulent account takeovers and ensure that you are the legitimate owner of the ID.