Participating in user surveys can be a great way to share your feedback and sometimes even earn rewards. If you're an OKX user, it's important to understand the rules that govern these satisfaction surveys and any related campaigns. This guide breaks down the key terms and conditions in a clear, straightforward manner.
Understanding the Promotion Period
Every survey campaign operated by OKX has a specific start and end date, known as the Promotion Period. This timeframe is always detailed in the official communications for each individual promotion. It is crucial to act within this window to be eligible for any potential rewards.
The first specified number of eligible users who complete the survey during this period will qualify for the offered gift. The exact number of winners and the nature of the gift are always outlined in the campaign's promotional materials.
Eligibility and Regional Restrictions
Not all users in every country or region are eligible to participate. Eligibility is subject to verification of your account information and your geographical location. Users from certain restricted jurisdictions, as defined in clause 2.2 of OKX's general Terms of Service, may be excluded from participating.
Your participation is managed by the specific OKX entity that services your region. The main entities include:
- OKX Europe: Services users in the European Economic Area.
- OKX US: Services eligible users in approved locations within the United States.
- OKX Australia: Services residents of Australia.
- OKX Bahamas: Services certain users in Mexico and institutional clients.
- OKX Dubai: Services residents of the United Arab Emirates (UAE).
- OKX Brazil: Services users in Brazil.
- OKX Singapore: Services residents of Singapore.
- Aux Cayes: Services all other eligible users not covered by the above entities.
Each entity has its own slightly different Terms of Service that apply to its users, which can be accessed through the provided links in the official documentation.
Key Participation Requirements
To be eligible for a survey reward, you must meet several important criteria.
Your account must have passed OKX's advanced identity verification process. This is a mandatory step for all users wishing to engage in full platform activities.
This promotion operates on a strict first-come, first-served basis. There is a cap on the number of participants who can receive a gift, often limited to the first 100 eligible respondents. Furthermore, only one gift is permitted per recipient.
It is also important to note that sub-accounts are not eligible to participate in these promotions or receive any rewards. The offer is exclusively for main account holders.
Important Disclaimers and Risks
Participating in these surveys involves understanding several critical disclaimers.
The promotional activity is not investment advice, a recommendation, or a solicitation to buy or sell any digital assets. It is purely a feedback mechanism with an optional reward component.
The value of any crypto-based reward is subject to market volatility. Prices can fluctuate significantly, meaning the value of your gift at the time of distribution may be different from its value when you decide to withdraw or use it. You could gain or lose value based on market conditions.
All trading activities on the OKX platform are subject to trading fees, which vary based on your user tier level. These fees are separate from any survey rewards.
All applicable taxes, fees, and expenses related to accepting and using the gift are the sole responsibility of the recipient. OKX does not cover these costs.
Reward Distribution and Platform Rights
If you successfully qualify for a reward, it will typically be distributed to your account within 21 days after the promotion period officially ends.
OKX reserves the right to interpret, modify, and enforce these terms and conditions at its sole discretion. The company may exclude any participant or cancel the promotion entirely without prior notice. For a deeper understanding of the platform's rules, you can always 👉 review the complete terms of service.
Frequently Asked Questions
Who is eligible to participate in an OKX user survey?
Eligibility depends on your country of residence and whether your account has passed advanced identity verification. Users from certain restricted jurisdictions cannot participate. You must also be a user of the specific OKX entity that services your region.
How many people win a reward from the survey?
The number of winners is predetermined and announced in the promotion's official communications. It is typically limited to the first "X" number of eligible respondents, often capped at 100 users, and operates on a first-come, first-served basis.
When will I receive my reward if I win?
Rewards are distributed to eligible winners within 21 days after the promotion period has ended. You will receive the gift directly in your OKX account.
Can the value of the reward change?
Yes. If the reward is a cryptocurrency or digital asset, its value is subject to market volatility. The value at the time you receive it or later choose to withdraw it may be higher or lower than its value at the time of the promotion.
Why might a promotion be canceled?
OKX reserves the right to cancel any promotion at its discretion and without notice. This could happen for various reasons, including technical issues, suspected fraudulent activity, or changes in regulatory guidance.
Are there any costs associated with receiving a reward?
Yes. Any and all applicable taxes, as well as transaction or network fees related to withdrawing or using the gift, are the sole responsibility of the recipient. OKX does not cover these costs.